General operating conditions
Name of healthcare facility
Opening hours and conditions of reception of the public
Animal care staff
Other Staff
Services performed in our veterinary clinic
Monitoring of hospitalized animals
Continuity of care
Supported species
Therapeutic risk, anesthetic risk, risk related to restraint, informed consent of the client
Care contract, special conditions
Death of the animal
Admission of animals covered by the legislation on dangerous dogs
Admission of stray animals
Pricing conditions
Terms of Payment
Title retention clause
Disputes
“Informatique et Libertés” law, professional secrecy
useful addresses
These conditions can be consulted in the waiting room, they can be given to you, on simple request, in a paper format at the clinic.
Any act carried out on a patient in our establishment is subject to the general operating conditions that the client owner or holder of the patient declares to expressly accept.
1. Name of healthcare facility
Our care establishment is classified as a Veterinary Clinic, and has the Imaging, Intensive Care, Surgery, and 24-hour modules in accordance with the decree of March 13, 2015 relating to the designation of professional veterinary practice homes.
2. Opening hours and reception conditions for the public
The Veterinary Clinic is open to the public from Monday to Friday from 8:30 a.m. to 12:00 p.m. and from 2:00 p.m. to 7:00 p.m., Saturday closing at 5:00 p.m.
Consultations take place by appointment throughout the day.
Emergencies are handled 24 hours a day, 7 days a week, 365 days a year.
Associated veterinarians:
Dr Corinne BOUTIERE: Nantes Veterinary School
Dr Jérôme DEFACHELLES: Nantes Veterinary School
Dr Florent DUMONT: Nantes Veterinary School
Dr Aurélien MEURISSE: Faculty of Veterinary Medicine of Liège
Dr Carine VIEILLARD: Nantes Veterinary School
Salaried veterinarians:
Dr Romain ALBANEL: Faculty of Veterinary Medicine of Liège
Dr Morgane CURFS: Toulouse Veterinary School
Dr Félix DUPONT: Faculty of Veterinary Medicine of Liège
Dr Stéphane JOURDAN: Faculty of Veterinary Medicine of Liège
Dr Aurélie MOREAU: Faculty of Veterinary Medicine of Liège
Dr Manon NICAISE: Faculty of Veterinary Medicine of Liège
Dr Timothée VASSEUR: Faculty of Veterinary Medicine of Liège
Specialized Veterinary Auxiliaries:
Mélanie BERTIN: Level V specialized veterinary assistant
Constance BOUCHER: Level III specialized veterinary assistant
Lise CASTELOOT: Level III specialist veterinary assistant
Antonin FOUCAUT: Level V specialized veterinary assistant
Dorothée GEERAERT: Level III specialist veterinary assistant
Jessica GHISKIER: Level V specialized veterinary assistant
Marie HAMY: Level V specialized veterinary assistant
Mathilde ROZÉ: Level V specialized veterinary assistant on an apprenticeship contract
Assistant of direction and management:
Hélène ROELANDTS: BTS Management Assistant
Surface technicians:
Veronique FASQUELLE
Veronique Masson
5. Services performed in our veterinary clinic
General medicine and general surgery:
Consultation, vaccination, health check-ups, pre-operative check-ups, sterilization (dogs and cats), scaling, dental care_cc781905-5cde-3194-bb3b- 136bad5cf58d_
Specialized surgery:
Orthopedic surgery, traumatology
Oncological surgery
Internal Medicine :
Cardiology
Pneumology and respiratory diseases
Gastroenterology
Uro-nephrology
Hematology, transfusions
Infectious and immune diseases
Dermatology:
Consultation
Skin examinations (scrapings, layers)
Endoscopic examination of the ears (video otoscopy, diagnostic and interventional)
Hospitalization and intensive care management:
Hospitalization takes place in four separate rooms: kennel, cattery, kennel reserved for contagious diseases and NAC hospitalization.
If necessary, the administration of fluids or drugs will be carried out via infusion pumps.
Animals requiring intensive care are in a room under the supervision of veterinarians and assistants.
If their condition requires it, oxygenation devices are implemented.
Cancerology:
Consultation
Mass puncture for diagnostic purposes
Realization of extension report
Carrying out chemotherapy (in accordance with current legislation if handling cancer drugs in veterinary medicine)
NAC: rabbits, ferrets, rodents, parrots and other birds, reptiles, amphibians, fish...):
Consultation
Additional tests
Hospitalization in a separate room
Surgery
Medical imaging :
Digital radiography
Ultrasound
Analyzes and veterinary analysis laboratory:
Internalized analyses: biochemistry, hematology, endocrinology, ionogram, cytology, blood gases,
bacteriology.
Outsourced analyses: cytology, histology, genetics, special analyses.
Anesthesia and pain management:
The protocol depends on the nature of the animal's clinical condition.
A pre-anaesthetic blood test can be carried out with the agreement of the owner.
Opoid analgesia (injectable, transdermal)
Volatile anesthesia using 2 gas anesthesia stations
Veterinary pharmacy:
Bedside delivery.
Delivery on prescription reserved for our customers. Article L5143-2 and 6 of the Public Health Code authorizes
the veterinarian to dispense medication. He can only deliver the drugs he has prescribed himself.
or that another veterinarian practicing in the same care establishment has prescribed. He does not have the right to hold an “open pharmacy”, ie to deliver the drugs prescribed by any veterinarian.
Otherwise, with the prescription drawn up by the veterinarian, you can go to a licensed pharmacist.
pharmacy to have the medication delivered to you.
Nutrition :
The clinic has specific foods available for dogs, cats and NACs:
Diet food.
Physiological foods.
Foods for rehydration and convalescence.
.
Hygiene and care products:
External parasiticide, internal parasiticide, dermatological care, daily hygiene care, oral hygiene.
Daily care products.
6. Monitoring of hospitalized animals
Visits to hospitalized animals will take place in the afternoon before 5 p.m. and after having made an appointment. Hospitalized animals are subject to monitoring adapted to their clinical condition.
Care for hospitalized animals is provided during opening hours by the veterinarian in charge of hospitalizations assisted by the team of specialized auxiliaries dedicated to this position.
On Sunday mornings, treatments are carried out by a dedicated veterinarian assisted by a specialized auxiliary.
On Sunday evening the treatments are carried out by the veterinarian on duty.
The latter does not stay permanently at the veterinary clinic and video surveillance can be set up for cases requiring it.
7. Continuity of care
The clinic guarantees continuity of care 24 hours a day, 7 days a week, 365 days a year.
Emergencies are provided 24 hours a day, 7 days a week, 365 days a year by a veterinarian. A second veterinarian is available to assist this veterinarian during interventions requiring it, in particular during certain surgeries.
The Veterinary Clinic's obligation of continuity of care is detailed in the decree of March 15, 2015.
The species usually or occasionally treated by us are pets (dogs, cats, new animals), equidae (horses, donkeys), production animals (cattle, sheep, goats) and farmyard animals ( chickens, geese, ducks).
The Veterinary Care Establishment does not have the necessary equipment and skills to provide care for non-listed species, in particular the big cats.
You can access the list of veterinarians on the order's website: https://extranet.veterinaire.fr/uaires/soigner-mon-animal
9. Therapeutic risk, anesthetic risk, restraint risk, client informed consent
Any drug treatment, any anesthesia, any surgical procedure involves a potential therapeutic risk of which our team will inform the client. This information will be given verbally as part of current practice or in writing in the form of a care contract at the request of either party.
The aggressive behavior of a patient presenting a danger to the nursing staff and the people present sometimes requires the use of means of restraint presenting a potential risk for the latter. In this case, our team will inform the client of the need to use a particular restraint.
The examination of the patient will only be carried out in the event of acceptance of the restraint by the client.
The client declares to have read and accepted the therapeutic risks and, where applicable, the special conditions for examination under restraint set out above.
10. Care contract, special conditions
Any medical or surgical intervention that will be subject to special conditions not specified or not mentioned in this document will give rise to the establishment of a care contract. The latter will provide the client with the information necessary to obtain his informed consent.
In the event of the patient's death, we may, where permitted by law and if the client wishes, return the body for burial. In other cases, we can ensure the cremation of the body through the company INCINERIS, 5 chemin de Boussières, BP25, 59157 Beauvois en Cambressis. Any request for incineration must be signed by the Customer. The incineration costs are the responsibility of the Customer.
12. Admission of animals covered by the legislation on dangerous dogs
First and second category dogs are accepted in our establishment on the express condition that they are muzzled and presented by an adult.
13. Admission of stray animals
If the holder of the animal or animals presented by a third party to the Veterinary Care Establishment is not known, the veterinarian will comply with the legislation in force. Apart from the need to relieve animal suffering, the veterinarian will direct the third party presenting the said animals to the Town Hall, which remains solely in charge of the management of stray animals in its municipality.
The prices for the main acts are displayed in our waiting room.
All the prices are available to the Client in the form of a price list available on request from the clinic's secretariat. The total to be paid corresponds to the sum of the medical and surgical services and of the drugs and other products delivered, it will give rise to the production of a detailed invoice in accordance with the legislation. The random nature of certain medical or surgical acts makes it difficult to list them or even their exact costing. In this case, an estimate including financial levels will be given to the client. Each overrun of the levels must give rise to a new acceptance by the client.
All fees must be paid in cash at the end of the consultation or when the animal is returned to the client.
A deposit may be requested in particular during the patient's hospitalization, or during special care (surgical operations, medical imaging examinations or specialized procedures).
A payment in 3 or 4 instalments is available through our financial partner subject to acceptance by the latter. If necessary, the owner must bring an identity document with the same name as the credit card.
Exceptionally, a deferred payment may be accepted according to the terms agreed between the manager and the client.
During deferred payment, late payment penalties calculated at a rate equal to 1 time 1⁄2 the legal interest rate in force on the due date of the invoice will be applied in the event of non-compliance with the payment date indicated. on the bill.
Any delivery of products, materials and/or medicines is concluded with retention of title. Consequently, the transfer to the customer of the ownership of the products, materials and/or medicines is suspended until full payment of the price, interest and accessories. However, once the client takes possession of the medication, he becomes responsible for it.
In the event of a dispute of an ethical nature, the customer may contact the CRO HAUTS DE FRANCE:
29 rue de la Calypso
Space Neptune
62110 Henin-Beaumont
Telephone: 03 21 28 59 40
6 boulevard de Belfort
CS 73902
80039 Amien Cedex 1
Telephone: 03 22 72 66 74
Mail: cro.hdf@ordre.veterinaire.fr
18. Law “Informatique et Libertés”, professional secrecy
In accordance with the “Informatique et Libertés” Law of January 6, 1978, the Customer has the right to access, modify and delete data concerning him with the Veterinary Care Establishment. All veterinarians are subject to professional secrecy, no information collected during the consultation may be disclosed.
except for letters rogatory according to the conditions provided for by law.
Regional Council of the Order of Veterinarians:
29 Rue de la Calypso-Espace Neptune, _cc781905-5cde-3194-Bb3b-136bad5cf58d_ 62110 Hénin-Beaumont-Tel: 03 21 28 59 40 _D04A07D8-9CD1-3239-9149-20813D673B
6 boulevard de Belfort - CS 73902, 80039 Amien Cedex 1 - Tel: 03 22 72 66 74
National Council of the Order of Veterinarians:
34, Rue Bréguet, 75011 PARIS - Tel: 01 53 36 16 00
RCP insurer - AVIVA - SARL POULNOT HAGOPIAN DARBIER:
Avignon Palais - BP 40202, 30402 Villeneuve Avignon Cedex - Tel: 04 90 15 91 00